Privacy Policy

1. Introduction

Avimco Construction inc., operating under the trade name IsoNergie ("IsoNergie," "we," "us," or "our"), is committed to protecting the privacy of individuals who visit our website isonergie.ca (the "Website") and who provide us with personal information through our contact form or other means.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information in accordance with Quebec's Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1), as amended by Bill 64 (commonly known as "Law 25" or "Loi 25"), the Personal Information Protection and Electronic Documents Act (PIPEDA, S.C. 2000, c. 5), and all other applicable Canadian and Quebec legislation.

By using our Website or submitting personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Person Responsible for the Protection of Personal Information

In accordance with Law 25, IsoNergie has designated a person responsible for the protection of personal information. This person oversees compliance with privacy legislation and handles all requests related to personal information.

3. Personal Information We Collect

We collect personal information through the following means:

3.1 Information You Provide via the Contact Form

When you submit a request through our contact form, we may collect:

• Full name
• Email address
• Phone number
• Type of service requested
• Work site address
• Property type
• Availability for a visit
• Message or project description
• Interest in financing programs (checkbox)

3.2 Information Collected Automatically

When you visit our Website, we automatically collect certain technical information through cookies and similar technologies, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL
• Device type and screen resolution
• General geographic location (city/region level, derived from IP address)

This information is collected via Google Analytics 4 (GA4). For details about the cookies used, please see our Cookie Policy.

4. Purposes of Collection

We collect and use your personal information for the following purposes:

• Responding to inquiries: To process and respond to your requests submitted through our contact form, provide quotes, and communicate about our insulation services.
• Service delivery: To schedule site visits, prepare project assessments, and deliver the services you have requested.
• Financing assistance: If you have indicated interest, to provide information about available subsidies and financial assistance programs.
• Website improvement: To analyze website traffic, understand how visitors use our Website, and improve user experience through aggregated analytics data.
• Legal compliance: To comply with applicable laws, regulations, and legal obligations.
• Communication: To send service-related communications pertinent to your inquiry or project.

5. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: When you voluntarily submit your personal information through our contact form, you consent to the collection and use of that information for the purposes stated herein. You may withdraw your consent at any time (see Section 7).
• Legitimate interest: We may process certain automatically collected data (such as analytics data) based on our legitimate interest in understanding website usage and improving our services, provided this interest does not override your fundamental rights and freedoms.
• Legal obligation: We may process personal information where required to comply with a legal obligation to which we are subject.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

Once the retention period has expired, personal information is securely destroyed, erased, or anonymized.

7. Your Rights Under Law 25 and PIPEDA

You have the following rights regarding your personal information:

• Right of access: You may request access to the personal information we hold about you and obtain a copy of it.
• Right of rectification: You may request the correction of any inaccurate, incomplete, or equivocal personal information we hold about you.
• Right of deletion: You may request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to data portability: Under Law 25, you may request that your personal information be communicated to you in a structured, commonly used technological format, or that it be communicated to another person or organization you designate, where technically feasible.
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to de-indexation: You may request that hyperlinks attached to your name be de-indexed where the dissemination of information contravenes the law or a court order.
• Right to cease dissemination: You may request the cessation of dissemination of your personal information or the de-indexation of any hyperlink to that information if the dissemination contravenes the law or a court order.

8. How to Exercise Your Rights

To exercise any of the rights described above, please contact the person responsible for the protection of personal information:

We will respond to your request within 30 days of receipt, as required by law. If we need additional time, we will inform you of the reason and the expected timeline.

We may need to verify your identity before processing your request to protect the security of your personal information.

9. Right to File a Complaint

If you are dissatisfied with how we handle your personal information or our response to your request, you have the right to file a complaint with:

You may also file a complaint with the Office of the Privacy Commissioner of Canada (OPC) regarding matters falling under federal jurisdiction:

10. PIPEDA Compliance

In addition to complying with Quebec's privacy legislation, IsoNergie adheres to the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA) for any commercial activities that fall under federal jurisdiction. These ten fair information principles guide our practices:

1. Accountability: We are responsible for personal information under our control and have designated a person accountable for our compliance.
2. Identifying purposes: We identify the purposes for which personal information is collected at or before the time of collection.
3. Consent: We obtain meaningful consent for the collection, use, or disclosure of personal information, except where inappropriate or not required by law.
4. Limiting collection: We limit the collection of personal information to what is necessary for the identified purposes.
5. Limiting use, disclosure, and retention: We do not use or disclose personal information for purposes other than those for which it was collected, except with consent or as required by law. We retain information only as long as necessary.
6. Accuracy: We keep personal information as accurate, complete, and up-to-date as necessary for the purposes for which it is used.
7. Safeguards: We protect personal information with appropriate security safeguards (see Section 12).
8. Openness: We make information about our policies and practices readily available to individuals.
9. Individual access: Upon request, we inform you of the existence, use, and disclosure of your personal information and give you access to that information.
10. Challenging compliance: You may challenge our compliance with these principles by contacting our person responsible for personal information protection.

11. Third-Party Services

We use the following third-party service that may process personal information:

Google Analytics 4 (GA4)

We use Google Analytics 4, a web analytics service provided by Google LLC ("Google"), to analyze website traffic and usage patterns. GA4 uses cookies (specifically _ga and _ga_*) to collect aggregated and anonymized data about how visitors interact with our Website. This data is processed by Google in accordance with its privacy policy.

GA4 does not collect personally identifiable information by default. IP addresses are anonymized. Data collected is used solely for statistical analysis and website improvement.

For more information about how Google processes data, please refer to: Google Privacy Policy and Google Analytics Data Practices.

We do not sell, rent, trade, or otherwise disclose your personal information to any other third parties for marketing or commercial purposes.

12. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption in transit: Our Website uses HTTPS (TLS/SSL) encryption for all data transmitted between your browser and our servers.
• Secure hosting: Our Website is hosted on Vercel, which provides enterprise-grade security infrastructure, including DDoS protection, automated security updates, and secure data centers.
• Access controls: Access to personal information is restricted to authorized personnel who require it for legitimate business purposes.
• Regular review: We periodically review our security practices to ensure they remain appropriate and effective.
• Incident response: In the event of a confidentiality incident involving personal information that presents a risk of serious injury, we will notify the Commission d'acces a l'information du Quebec (CAI) and the affected individuals as required by Law 25.

13. Cross-Border Data Transfers

Some of the third-party services we use (such as Google Analytics) may process data outside of Canada, including in the United States. In such cases, your personal information may be subject to the laws of those jurisdictions.

In accordance with Law 25 (Section 17), before communicating personal information outside Quebec, we conduct a privacy impact assessment and ensure that the information will receive adequate protection in the receiving jurisdiction. We enter into contractual arrangements that require the receiving party to protect the information in accordance with applicable Quebec and Canadian laws.

14. Children's Privacy

Our Website and services are not directed to individuals under the age of 14. We do not knowingly collect personal information from children under 14. If we become aware that we have collected personal information from a child under 14 without parental consent, we will take steps to delete that information promptly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the Website after any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: